Returns & Refunds

It's about you, always!

Unfortunately, we cannot refund or exchange all the goods sold. We also cannot refund or exchange gift cards.

For your information, we only accept exchange for goods sold when you received the goods purchased in spoiled condition.

RETURNING ONLINE:

If you purchased online, please get in touch with our Customer Care Team by submitting a return request, smilethaiminimart@gmail.com or can directly contact us on our website live chat. Our Customer Care Team will provide you with the next steps in ensuring you receive your refund.

All online returns will be processed within 3 business days of receiving your parcel and you will be notified via email once it is completed. Original shipping fees are not refunded when items are returned for change of mind reasons.

*Please note, Smile Thai MiniMart is not responsible for any fees or costs when returning your unwanted items. *

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PLEASE NOTE

CONDITIONS OF RETURN:

You may be asked to provide personal details for returns or exchanges for verification purposes.

FAULTY RETURNS:

If you believe an item you have purchased is faulty please contact us smilethaiminimart@gmail.com or can directly contact us on our website live chat or visit our shop at 16, Jalan Indah 15/1, Taman Bukit Indah, 81200 Johor Bahru, Johor.

YOUR RIGHT TO A REFUND OF PURCHASE PRICE:

You are entitled to a refund for items you purchase from Smile Thai Mini Mart if the item is:

(a) faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase;

If you do not return the item within a reasonable time, you will not be entitled to a refund of the purchase price

If you are entitled to a refund but you would prefer to exchange the item or receive a SMILE THAI gift card of equivalent value to the item, Smile Thai Mini Mart is happy to exchange or give you a gift card.